Summer EBT Online

Privacy Notice

“The agency” refers to Oregon Department of Human Services (ODHS) in this Privacy Notice.

Please read this notice. It describes how your information may be collected, used and shared. When you provide personal information to us, it is used only as described in this notice.

Information We Collect

“Personal information” is information about an individual that makes it possible to identify a specific person. Personal information the agency collects from you depends on the services you get as a result of your enrollment and request for services. Below are some common examples of personal information but there may be others:

Full legal name
Mailing and e-mail address
Phone number
Bank and tax information
Date of birth

Use of your information will be limited to the intended purposes and/or disclosures under the law.

How The Agency Will Use Your Information

When you apply for services you agree that your information may be shared:

With another agency to provide services
To support eligibility and/or benefits
To do quality assessment and improvement activities
With federal and state agencies as required by law

The agency will not share your personal information with third parties for marketing purposes.

How Your Information Is Protected

The agency works hard to protect our website. All personal information is protected with operational, administrative, technical, and physical safeguards to ensure its confidentiality, integrity, and availability, and to prevent unauthorized access, use or disclosure.

Your Rights

You may obtain the information you’ve provided to us in a readable format. You may also request that your information be corrected. The agency will correct the information or deny your request. If your request is denied, your request and why it was turned down will be documented.

You may not use our services for anything illegal.

We take steps to make sure personal information is correct and up to date as much as possible for its intended purpose. If your personal information changes, you should let us know as soon as possible.

You may exercise your rights by calling us at 1-800-699-9075.

Non-Discrimination

We follow Federal Civil Rights and State of Oregon laws; the agency does not discriminate against any individual or group based on race, color, religion, marital status, sex, national origin, sexual orientation, gender identity, political beliefs and disability.

Changes To This Privacy Notice

This notice may be changed or updated as needed. Changes will be on ONE.Oregon.gov website. If you have questions about any of the information provided in this privacy notice, please contact us at 1-800-699-9075.

Using Your Rights Under This Notice

If you think your personal information has been misused, please contact the Information Security and Privacy Office:

Email: DHS.Privacyhelp@odhsoha.oregon.gov

Phone: 503-945-5780

Privacy Notice v.1.0, effective October 2023

Terms and Conditions

ODHS Text Messaging Service

Welcome to the ODHS text messaging service from the State of Oregon, Department of Human Services (ODHS). This service will allow ODHS to share important information about your case through a text message alert. By using this text messaging service, you agree to the Terms of Service stated within this document.
ODHS text messages are informational only and will not contain any personal or confidential information and are separate from the e-mail or paper notices you receive from ODHS. Types of text messages you may receive include requests for information; requests to update mailing address due to returned mail; confirmation of upcoming scheduled appointments; renewal alerts; and other helpful information and case reminders.
By providing ODHS with a cellular phone number as the head of household or authorized representative on a case, you are opting into the ODHS text messaging service. When you first receive a text message from ODHS, you will be asked to verify your phone number before you will begin to receive case alerts and reminder texts. If you change your phone number, please let ODHS know as soon as possible and re-verify by calling the Summer EBT Call Center at 1-833-ORE-SEBT (1-833-673-7328).
The ODHS text messaging service is optional, and it will not replace the e-mail or paper notices you receive from ODHS. If you do not want to receive text messages from ODHS, you can cancel this text messaging service any time by texting the word "STOP" to any text message you receive from this service. You will receive a reply text message back confirming your request to unsubscribe from the ODHS text messaging service. After this, you will no longer receive text messages from ODHS. You can choose to start receiving ODHS text messages again anytime by opting back into the ODHS text messaging service. You can opt back in by calling the Summer EBT Call Center at 1-833-ORE-SEBT (1-833-673-7328).
Message and data rates may apply when using this text messaging service. Carriers are not liable for delayed or undelivered messages. Message frequency varies. The State of Oregon, Department of Human Services is not liable for delayed or undelivered messages. ODHS is not liable for any messages sent to invalid, outdated, or incorrect telephone numbers. It is your responsibility to keep your phone number updated with ODHS.
If you have any questions about your text messaging or data plan, please contact your wireless cellular phone provider. If you experience issues with the text messaging service, you can text the word “HELP” for more assistance.
If you have any questions regarding privacy, please refer to the State of Oregon Privacy Policy: https://one.oregon.gov/General/TermsOfUse.
If you have any questions regarding your rights or responsibilities, please refer to the Rights and Responsibilities for ODHS program applicants/beneficiaries.